At CITY DEALS, we aim to make booking local offers clear and convenient. This policy explains how cancellations and refund requests are handled for deals booked through our platform.

1. Booking and Payment Terms

Each deal may have its own payment, cancellation and refund conditions. These conditions will be displayed before you confirm your booking or make a payment.

Submitting a booking request does not guarantee availability. Your booking is confirmed when you receive confirmation from CITY DEALS or the participating business.

2. Cancelling a Booking

To request a cancellation, contact hello@citydeals.ge and provide:

  • Your name and booking reference.
  • The business name and selected deal.
  • Your booking date.
  • Your reason for cancellation.

Refund eligibility depends on the terms disclosed when you booked and your rights under applicable law. Any cancellation deadline or charge will be stated in the deal’s booking conditions.

3. When a Refund May Be Available

Subject to the booking terms and applicable law, a refund may be available if:

  • You cancel within the permitted cancellation period.
  • The participating business cancels your booking and does not provide the booked service.
  • You are charged twice for the same booking.
  • The paid service is unavailable or is not provided as agreed.

If there is a problem with your experience, contact us with the booking details and any supporting information so we can review the issue.

4. Late Cancellations and Missed Bookings

Late cancellations and missed appointments may result in a cancellation charge or loss of a prepaid amount where this was clearly disclosed before booking and is permitted by law.

A deal described as non-refundable does not remove any rights you have under applicable consumer protection law.

5. Payments Made Directly to a Business

If you paid the participating business directly, that business will handle the refund. You can contact CITY DEALS for assistance in communicating with the business.

For payments collected by CITY DEALS, contact us to submit your refund request.

6. Refund Processing

We will review your request and notify you of the outcome.

Approved refunds will normally be returned to the original payment method within [confirmed processing period], subject to any shorter deadline required by law. Your bank or payment provider may need additional time to display the refund.

Any permitted deductions will be explained before the refund is processed.

7. Changing a Booking

Requests to change a booking date, time or number of guests depend on availability and the participating business’s terms. Contact us as soon as possible to request a change.

8. Your Consumer Rights

This policy does not limit any mandatory rights or remedies available to you under applicable law. Where the booking terms conflict with those rights, applicable law takes priority.

9. Contact Us

For cancellation requests, refund enquiries or booking assistance:

CITY DEALS
Email: hello@citydeals.ge
Business name: [Registered business name]
Address: [Full business address, Georgia]